Business Support Package (No subscription)

399.00

The Business Support Package is a great addition to OPNsense when used in a business environment.The package includes 2 hours and can be used throughout a 12 months period. The minimum support cost per ticket are 15 minutes.
The package is valid for 12 months and does not renew.

If you rather subscribe you can take a look at the support subscription that can be extended with additional hour blocks.

Since existing support customers are prioritized above new support customers it is advisable to aquire this package well before your require assistance.

SKU: BUSSUPPACK Category:

Description

OPNsense Business Support Benefits

The Business Support Package is a great addition to OPNsense.
The package includes 2 hours and can be used throughout a 12 months period.
The minimum support cost per ticket are 15 minutes.

Support is provided by the OPNsense team.

The Business Support Package is an annual subscription and includes:
+ Remote support by email and phone
+ Implementation support, we help you to figure out the more complex scenario’s
+ Get predefined configurations, turn-key at the customer premises
+ Migrating legacy configurations to modern OPNsense
+ When it is not going as planned we help you with troubleshooting and Hot fixes
+ 2 Hours is included with the Business Support Package

Please note

+ Support is provided during our business hours 5 x 8 (CET)

+ For emergency/high priority support its advisable to have an active subscription before you need assistance since existing support customers are prioritized above new.

+ In general we plan support sessions in advance